Godwin Tech Solutions
An AI-powered WhatsApp and web chatbot handling 80% of customer support queries automatically for a major telecom company.
About This Project
TeleCam's support team was overwhelmed with repetitive queries about data bundles, billing, and network issues. We built an AI chatbot powered by GPT-4 with a custom knowledge base of 5,000+ FAQ entries, integrated into both WhatsApp Business API and their website live chat. The bot handles intent classification, multilingual responses (French/English/Pidgin), and escalates complex issues to human agents with full context. Result: 80% query resolution without human intervention.
Keywords
OpenAI GPT-4WhatsApp APINode.jsNLPChatbotMultilingual
Project Details
Client
TeleCam Networks
Country
Cameroon
Industry
Telecommunications
Duration
3 months
Delivered
5 October 2024
Category
Automation Ai
Tech Stack
OpenAI APINode.jsWhatsApp Cloud APIPostgreSQLRedis